You've already voted on this article.
Your vote has been saved!

Search through help articles on every aspect of MyTrueTraffic products


Written bySaba Laraib

Do you know why your notifications are mentioning "someone" instead of their first name?

What is the reason for this issue?

The reason is that, If a person has activated the "Auto-lead Capture" in Step 2, therefore, sometimes it will not be possible to identify the users only through their email IDs. Thus, we will display 'Someone' for that visitor instead of that person's first name.


What procedure is helpful to always capture the visitors' first names?

To avoid the pop-up of "someone,” we recommend that you must be using "Zapier integration.” It will help you to immediately capture the visitor's first name from the website's form.

What needs to be done for hiding notifications for anonymous Recent Activity?


Was this article helpful?